Trust & Safety.

Every LiveGrid account goes through email verification before any booking activity is allowed. Artists connecting Spotify or LinkedIn receive an additional identity signal surfaced on their profile — venue buyers can see which accounts are connected.

Venues with a Verified badge have completed additional checks:

• Confirmed business registration matching the venue name and address.
• A Stripe Connect account in good standing.
• At least three completed bookings on LiveGrid with no open disputes.
• Submitted a recent photo of the venue interior.

The Verified badge is automatic once all four are met and stays as long as they remain true. Booking with a verified venue does not eliminate risk — always read the booking terms — but it confirms the venue is a real, ongoing business.

When a venue confirms a booking, they pay the artist’s full fee immediately. LiveGrid holds those funds in escrow — neither party can touch them until the show is complete. This protects artists from non-payment and gives venues a dispute window before funds are released.

• Funds are collected from the venue at booking confirmation.
• Escrow releases to the artist 48 hours after the scheduled performance end time.
• Either party can open a dispute during the 48-hour window to pause the release.
• Payouts land in the artist's connected bank account within 1–2 business days via Stripe.

Artists connect their bank through Stripe Connect before their first payout. Stripe handles identity verification — LiveGrid never sees full bank account numbers or government ID documents.

Either party can open a dispute within 48 hours of the show by clicking Open dispute on the booking page. Opening a dispute immediately pauses escrow release. Here is what happens next:

1. 1
   Both sides submit statements: Each party has 48 hours to submit a written statement and any evidence (photos, messages, contract excerpts).
2. 2
   LiveGrid reviews: Our team reviews all submitted evidence and the booking message thread within 5 business days.
3. 3
   Decision issued: We issue a written decision and release (or refund) escrow accordingly. Decisions are final for escrow purposes.

Possible outcomes:

• Full release to artist (the show happened as agreed).
• Full refund to venue (no-show, material breach).
• Partial split (partial performance, scope dispute). Common splits: 50/50, 75/25, kill-fee.

LiveGrid’s decision is final for releasing escrow funds. The underlying contractual dispute is between the venue and the artist; either side can pursue it separately.

Every confirmed booking on LiveGrid generates a binding contract between the artist and the venue. The contract captures the agreed fee, performance date and time, set length, cancellation schedule, and the artist’s rider requirements.

Riders are legally binding. When an artist sets their tech rider (PA, monitors, backline) and hospitality rider (green room, meals, hotel) in their profile, those terms are incorporated into every contract automatically. Venues accept the rider when they confirm the booking.

Cancellation schedule. The contract includes a tiered cancellation policy: cancellations further out from the show date carry lower penalties; last-minute cancellations may trigger a kill-fee owed to the other party. The exact schedule is shown at checkout for every booking.

Force Majeure. Events outside either party’s control — severe weather, declared emergencies, venue damage — are covered under the Force Majeure clause. Document the circumstances and open a dispute; LiveGrid will review and typically issue a full refund to the venue with no penalty to the artist.

Off-platform bookings are a Terms violation. If two parties connected through LiveGrid route a booking off-platform to avoid fees, they lose all dispute protection and may be suspended.

From any user’s profile or a message thread, tap the ··· menu and choose Report. Tell us what happened in your own words and add screenshots if you have them. Reports are reviewed by a human within 48 hours. Outcomes range from a warning to immediate account termination.

For urgent issues that cannot wait, email [email protected]. If someone is in immediate danger, call 911 first — we cannot replace law enforcement.

Block from the same ··· menu. A blocked user cannot message you, see your profile, apply to your jobs, or check in to a venue you own. They are not notified. Unblock at any time from Account › Privacy & data › Blocked users.

• Meet in public: Walk-throughs and load-ins should be at the venue during business hours.
• Tell someone where you will be: Share the booking details (date, venue, expected end time) with a friend or partner.
• Trust your gut: If something feels off, leave. You can always open a dispute afterward.
• Do not accept off-platform payment: Cash deals waive your dispute protection and are a Terms violation.
• Document load-in and load-out: Photos of equipment in and out settle most damage disputes in seconds.
• Never share government IDs or passwords by message: LiveGrid will never ask for these by message. Stripe identity verification happens through Stripe's own portal.

Some bookings happen at 21+ venues. The booking page surfaces age restrictions clearly. Venues are responsible for compliance with local liquor and labor laws; artists are responsible for verifying they meet the age requirement before accepting.

LiveGrid prohibits harassment, hate speech, threats of violence, and discrimination based on race, ethnicity, religion, gender identity, sexual orientation, disability, or age. Violations are reviewed and can result in immediate account termination.